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If you are not satisfied with your purchase, you can return it within 30 days from Date of Delivery. We offer FREE return shipping and insurance on all orders if they do not match the sales details at the time of purchase. If there is a change of mind on the product we can off the product to be returned but the customer is responsible for shipping and insurance along with a 20% restocking fee. This service must also be taken up within 30 days from Date of Delivery  

Please note that Kingfisher Jewellery will not accept any product that has been damaged, modified or already worn by the customer. Additionally, the product cannot be returned once the 30-day return period is over. Special orders (placed over a phone call or those sourced specifically for a customer as per their request) and products that have been engraved or set are non-returnable.

All items must be returned with the product tags attached and any certificates as provided in the original packaging. RPA number is to be mentioned. All returns will be subjected to inspection by our Quality Assurance staff before a refund is processed. Once approved, your refund will be processed within 8 to 12 business days and credited to you via the same mode through which the initial payment was made. If the product is found damaged, modified, or already worn, it will be shipped back to you. No refund will be issued in these circumstances.

If you return a partial order, we will refund you for returned items only.

Once we receive your returned package, all items will be inspected by our Quality Assurance staff before a refund is issued. The entire process will take up to 7 to 10 business days. Please ensure that all paperwork is returned along with the product. Failure to do so will result in a deduction of $150.

Cancellation and Changes in Order

We prioritize customer satisfaction and will always strive to honor a request for cancellation or changes in order. We will attempt to accommodate the requirements to the best extent possible prior to shipping. This may inevitably result in delayed delivery.

If the order has already been shipped, it will not be possible to make any changes. If you’re not satisfied with the product, we can return it once you receive the shipment. Rerouting to an alternate address will not be possible once the package is in transit

Contact us at sales@kingfisher-jewellery.com if you need more assistance with regards to cancellation or changes in your order.

Governing law

This returns policy is governed by the laws in force in Queensland, Australia. You agree to submit to the exclusive jurisdiction of the courts of that jurisdiction.

Consent

By using this web site you are agreeing to the terms of this returns policy.

We reserve the right to modify our returns policy as our business needs require.

We will post such changes on our web site, after which, your continued use of the web site shall be deemed to be your agreement to the modified terms.